Frequently asked questions

The shipment is delivered as a parcel to the nearest courier company pickup point.

If the product is in stock and you place an order before 2:00 PM (on weekdays), it will be delivered the same day. Delivery time is then on average 1–5 business days.

1. Add the product to the shopping cart by clicking the “Add to cart” button.
2. You can see the products in your shopping cart from the cart icon in the top right corner of the page and you can edit its contents.
3. If you have a discount code, you can add it at checkout.
4. Proceed to checkout. At checkout, you provide your contact, billing and delivery information and select a payment method.

Unfortunately, we do not accept orders by phone, but we will be happy to help you place an order. Call our customer service at 045 162 6484.

We use the reliable Svea payment service for transactions. You can pay for the order:

• with online banking credentials from any Finnish bank
• by card (Visa, Mastercard, American Express)
• via MobilePay
• by invoice or in installments.

You can add a discount code at checkout after you have entered your information.

We take privacy and security seriously.

• We process your order on a secure server that encrypts your information before sending it.
• We comply with privacy laws and use various methods to ensure that all the information you provide, including your card details, remains private and protected.
• We handle payment and registration information confidentially.
• We follow strict security practices when storing and using information to prevent unauthorized use of information.

Read more in our privacy policy.

The LumoX Ekoair+ is suitable for a fireplace that draws combustion air through the lower grate, or for a fireplace without a grate where air comes from a damper. In addition to fireplaces and sauna stoves, it is suitable for almost any fireplace, provided the dimensions allow.

Dimensions: width 220 mm, height 240 mm and adjustable depth 210–360 mm. There is a dedicated model for sauna stoves and small fireboxes, the Ekoair S.

Yes. The LumoX Ekoair has been tested in an accredited laboratory with good results. View the test results (PDF).

All LumoX products are entirely made in Finland, from design to implementation. The products are manufactured in Finland from high-quality materials.

You can inquire about suitability for a central heating boiler from our sales team: 045 162 6484.

If you are not satisfied with the product, you can use the 30-day satisfaction guarantee by returning the product, and you will get your money back.

Ash removal is easy, and the device does not need to be removed from the fireplace. Tilt the product's grate and brush the ash into the fireplace's own ash box.

Thanks to its adjustable width, the Pellet Pro is suitable for almost any fireplace. It is also suitable for a fireplace without a grate, as the burner's air space can be increased if necessary. There is a dedicated model for wood-burning sauna stoves and hot tub heaters, the Pellet Pro S.

LumoX Pellet burners are more advanced than a pellet basket. Thanks to patented combustion technology, the pellet burns efficiently from start to finish and provides good heat. The LumoX Pellet Basic pellet basket also has the air triangle familiar from burners, but the materials of the burner and the basket differ significantly.

Yes. The Pellet Pro and Pellet Pro S are designed as solid fuel burners, and they also efficiently burn wood briquettes and wood chips.

Pellets are sold in small bags (15–20 kg), large bags (500 kg), and bulk deliveries. The prices of small bags vary depending on the location and product.

Pellets can be obtained from hardware stores and department stores, and you can order wood pellets to your door from us. You can also inquire about availability from our sales team: 045 162 6484.

Pellet is a very clean fuel. When it burns efficiently, very little ash remains, and it is extremely fine. The ash is removed to the fireplace's own ash box.

All LumoX products are entirely made in Finland, from design to implementation. The products are manufactured in Finland from high-quality materials.