These terms of delivery, governed by Finnish law, have been in effect since 1 January 2020.
Online Store
FinnWarma Oy
84100 Ylivieska
045 162 6484
info@lumox.com
lumox.com
3087425-1
The store sells products to adults. Product prices include value added tax. We reserve the right to change prices and delivery costs.
Ordering
Products are ordered in the online store by adding them to the shopping cart and paying for the contents of the shopping cart through an online payment service. A contract is formed between the parties when FinnWarma Oy has received the customer's order via the lumox.com online store. After this, the contract is binding on both parties. A separate order confirmation is sent to the customer at the time of the order to the email address provided by the customer.
All customer information is treated confidentially. Finnwarma does not disclose customers' personal data to third parties. Customer information is disclosed only to companies within our corporate group or to retailers, and only within the limits permitted by the Personal Data Act. Information is not transferred outside Finland. The customer has the right under the Personal Data Act to check their information in the register. The purpose of the register is to maintain and develop the customer and commercial relationship. The information contained in the register includes name, address, telephone number, transaction history, and email address. FinnWarma's customer service is responsible for the customer register. Contact details requested at the time of the order are not used for anything other than the delivery of the order or the clarification of any ambiguities arising from it, unless otherwise stated. When ordering from the online store, you are required to have read and agreed to the delivery terms in force at the time.
Payment and payment methods
Svea Payments Oy (2121703-0) operates as the payment intermediary service and payment service provider in cooperation with Finnish banks and credit institutions. Svea Payments Oy appears as the payment recipient on the account statement or card statement and forwards the payment to the merchant. Svea Payments Oy has a payment institution license. In cases of complaints, we ask you to primarily contact the product supplier.
Svea Payments Oy
business ID: 2122839-7
Mechelininkatu 1 A
00180 Helsinki
Telephone: 009 321 3301
Order and payment confirmation
Once we have received your order, we will immediately send you an order confirmation by email, which will show your order details. Always check the contents of the order confirmation. If you have any questions, contact our customer service immediately. Save the order confirmation in case you need to contact customer service. Always have your customer number and order number available when dealing with customer service. Always check that the contents of the package match the products listed in the order confirmation.
You can contact our customer service using the following details:
FinnWarma Oy
84100 Ylivieska
045 162 6484
info@lumox.com
lumox.com
3087425-1
Delivery methods and costs
Delivery costs include postage and packaging costs. We present an estimate of the future delivery costs in the shopping cart based on the primarily used delivery method. You will see the exact delivery costs after selecting your desired payment and delivery methods for the order. The available delivery methods depend on the contents and total weight of the shopping cart. You can choose the option that best suits you from the delivery methods available at checkout, at which point the exact delivery cost is presented.
Orders are delivered only to Finland. These delivery terms apply only to orders delivered to mainland Finland. FinnWarma Oy does not undertake to deliver products outside mainland Finland. If the delivery location of the product is the Åland Islands or the archipelago area, the customer must contact customer service before placing the order. Based on the contact, FinnWarma will consider whether delivery is possible and whether the delivery causes additional costs to the customer.
Delivery time
Our most common delivery times to Finland vary depending on the order and delivery method. Exceptions to the delivery time estimates are stated if there are products out of stock in the shopping cart, and we will also inform you of any delays immediately after ordering. We are not responsible for delays caused by force majeure or indirect losses caused by delays. The customer has the right to cancel an order for a substantially delayed product by email. FinnWarma Oy reserves the right to cancel the order if the ordered product is sold out or if there are other insurmountable difficulties with its availability. The online store informs about exceptional delivery times on its pages.
Return terms
The customer has a 14-day right of exchange and return under the Finnish Consumer Protection Act. The right of return applies only to unused and marketable products in their original packaging. The product must be returned to the pickup point within 14 days of its receipt. NOTE: The LumoX EkoAir 100% satisfaction guarantee applies only to products in the LumoX EkoAir product range. Read the terms of the satisfaction guarantee before returning.
Read the terms of the satisfaction guarantee
Return address (warehouse):
FinnWarma Oy
Virtatie 4
84100 Ylivieska
+358 45 162 6484
We do not accept returns more than 14 days after delivery. The money is refunded directly to the customer's account within 30 days after receipt and processing of the return. Delivery costs are not refunded with the return.
The recipient must collect the shipment within 7 days of the arrival notification, otherwise it will be returned to the sender. We charge a 30 euro handling fee for the returned shipment. Note! Not collecting the product is not the same as canceling the order.
Effects of cancellation
If you cancel this order, we will refund all payments we have received from you without delay, including delivery costs (except for additional costs resulting from your selection of a delivery method other than the cheapest standard delivery method we offer), and in any case no later than 14 days after receiving the cancellation notice. We will perform the refund using the payment method you used in the original transaction, unless you have expressly agreed to another method, and in any case in such a way that no costs are incurred by you from the refund of the payments. You must return the goods without delay in accordance with our stated return terms and no later than 14 days after making the cancellation notice. The deadline is met if you return the goods before the end of the said 14-day period. You are only responsible for any reduction in the value of the goods that results from something other than the handling necessary to establish the nature, characteristics, and functionality of the goods.
Unclaimed package
Failure to collect is not the same as a return or cancellation. We charge delivery costs for an unclaimed package for which no separate cancellation notice has been made.
Problem situations
If the product has been lost or damaged during transport or otherwise does not match your order, you must report the error in writing within 14 days to the address stated in the Return Terms section or by calling the telephone number stated in the contact details. If the package is clearly damaged in transport, you must immediately file a complaint about the matter with the carrier of your chosen delivery method.